Privacy notice

Draft for legal review. This is starting wording and is not yet in force. Text in brackets still needs to be supplied.

Who we are

butter. concierge is operated by [legal entity name], [registered address]. Our Information Officer is [name], who can be reached at [email address].

What we collect

When you send an inquiry, we collect your name, your contact details, your travel dates, the service you are interested in and what you tell us about your plans. If you choose to share them, we also collect your group size, budget range, accommodation needs and preferred contact time.

We record the page your inquiry came from, the time it was sent and whether you gave consent.

Why we use it

We use your details to reply to your inquiry and to plan what you ask us to plan. We will not add you to marketing lists unless you ask us to.

Who we share it with

We share only what a supplier needs to fulfil something you have asked for, such as your name and dates with a villa owner or skipper. Some suppliers and service providers may be outside South Africa: [list or description].

This website and its inquiry records are hosted by Cloudflare, on servers that may be outside South Africa. Cloudflare Turnstile also checks that inquiries come from real people, and may process technical details about your browser and connection to do so.

How long we keep it

We keep inquiry records for [retention period], and then delete or anonymise them.

Your rights

Under South Africa's Protection of Personal Information Act (POPIA), you can ask to see, correct or delete your personal information, and you can object to how we use it. Contact [email address].

You can also complain to the Information Regulator of South Africa.